1. What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other digital wallets. Rest assured, all transactions are secure and encrypted.
2. How do I track my order?
After your order is placed, you’ll receive a confirmation email with a tracking number. You can use this number on our website’s “Track Your Order” page to see the latest updates on your shipment.
3. Can I make purchases without creating an account?
Absolutely! On Chomcon, you can shop and check out without the need to create an account. We’ve made shopping as hassle-free as possible.
4. Is it safe to use my credit card on your website?
Yes, it’s safe. Our website uses SSL encryption to protect your personal and payment details. We do not store credit card information on our servers.
5. How do I apply a promo code to my order?
You can apply your promo code at checkout. There will be a box labeled “Promo Code” where you can enter your code before finalizing your purchase.
6. What is your return policy?
We offer a 30-day return policy for items that are in their original condition. For more details on how to return your product, please visit our “Returns & Exchanges” page.
7. How can I cancel or change my order?
To cancel or change your order, please contact our customer service team as soon as possible. We’re quick to process orders, so the sooner you reach out, the more we can do to help.
8. Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and times vary depending on the destination. Visit our “Shipping Information” page for more details.
9. What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us immediately with your order number and a photo of the issue. We’ll work with you to resolve it as quickly as possible.
10. Can I get a refund if I’m not satisfied with my purchase?
Yes, if you’re not satisfied with your purchase, you can return it within 30 days for a refund. Please note that some conditions may apply. Check our “Returns & Exchanges” page for detailed information.
11. How do I find the right product size or color?
Product pages provide detailed descriptions, including size charts and color options. If you need further assistance, our customer service team is happy to help.
12. Are there any hidden fees or charges?
No, there are no hidden fees. The price you see at checkout is the final price, excluding any shipping costs or taxes that may apply based on your location.
13. How can I contact customer service?
Our customer service team can be reached via email here.
14. Can I place an order over the phone?
Yes, if you prefer to place an order over the phone, our customer service team is available to assist you during our business hours.
