At Chomcon, your satisfaction is our priority. We understand that shopping online can sometimes lead to items not meeting your expectations. Therefore, we offer a comprehensive refund policy to ensure a fair and convenient return process for our customers.

30-Day Money-Back Guarantee

We stand behind the quality and condition of our products. We offer a 30-day money-back guarantee for items that arrive damaged or faulty. If your purchase doesn’t meet your expectations due to damage or a defect, we’re here to help.

Return Conditions

To be eligible for a return and refund, please ensure that:

  • The item(s) must be returned unwashed, unworn, unused, and in their original condition with tags still attached.
  • Returns must be made within 30 days of receiving your item for damage or fault-related issues.

Non-Quality Related Returns

For returns that are not related to quality issues – such as a change of mind, or ordering the wrong size or color – we’re pleased to offer size/color exchanges within 7 days of the order delivery date. Please note, in these cases, items must still be in unworn, unwashed, unused, and brand-new condition.

Refund Process

  • Notification: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • Refund Issuance: If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 3-7 business days.

Reserved Rights Regarding Returns

Chomcon reserves the right to define, limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, Chomcon reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Contact Us

If you have any questions about your return, the refund process, or our policy, please contact our customer support team.