Thank you for choosing Chomcon for your shopping needs! We’re excited to help you get your favorite products delivered to your doorstep. Below is all the information you need to know about our shipping process, timelines, and policies.
Shipping Schedule
- Order Processing: We process orders Monday through Friday, excluding weekends and public holidays. Please note, that orders are not shipped on the same day they are placed. The preparation of your items in our store, including stock checking and packaging, takes approximately 2-6 business days.
- Tracking Information: Once your order is ready and dispatched, we’ll send you a tracking number. This way, you can follow your package’s journey to you. If you haven’t received your tracking information within 6 working days, please reach out to us.
Worldwide Shipping
- We’re proud to offer international shipping services via USPS and YunExpress, connecting you with your purchases no matter where you are in the world.
- Shipping Adjustment: Should there be any need to adjust shipping information, please ensure you contact us within 24 hours of placing your order.
Delivery Times
Our estimated delivery times vary by region:
- North America (excluding Mexico): After processing, shipments take 7-20 business days to arrive.
- Europe, UK, Australia, New Zealand, Chile, and other regions:: Shipments typically arrive within 10-20 business days post-processing.
Please Note
- Tax-Free Prices: All prices on our website are tax-free. However, please be aware that you may be liable for customs fees or taxes based on your country’s regulations upon the arrival of your order.
- Delivery Delays: If your package does not arrive within 60 days from the date of shipment, please contact us. We’re here to assist and will work with you to resolve any shipping issues.
Customer Support
Your satisfaction is our top priority. For any questions or concerns regarding shipping, tracking, or just to say hi, our customer support team is here to help.
